Training Coordinator

• Flexible schedule
• Opportunity for advancement
• Training & development
• Design and deliver training programs for interpreters, translators, and support staff.
• Develop USCIS-specific onboarding modules, including ethics, confidentiality, trauma-informed care, and federal compliance.
• Track and maintain training records for audits and COR reporting.
• Schedule annual refresher training and quality workshops.
• Partner with Recruitment to ensure new hires complete onboarding prior to deployment.
• Work with Quality Control to align training with SLA performance metrics.
• Stay current with industry standards (NCIHC, ATA, RID, DHS/USCIS).
• Bachelor’s degree in Education, Human Resources, Linguistics, or related field.
• 2+ years of training or instructional design experience (government or linguistics sector preferred).
• Strong presentation, facilitation, and organizational skills.
• Familiarity with Learning Management Systems (LMS) and virtual training platforms.
• Knowledge of USCIS/DHS compliance standards a plus.
• Must be a U.S. Citizen or permanent resident eligible for Tier 3/Tier 5 clearance.
• Paid training in USCIS-specific compliance and auditing requirements.
• Career growth opportunities in training leadership, quality, or HR.
• Resume / CV highlighting training and instructional design experience.
• Examples of training programs or courses developed.
• Availability to start.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.