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ASL Program Coordinator
Global Impact Group LLC
Raleigh, USA
Part-time
Mid · 2+ years experience
Hybrid
USD 25-30 hourly / hour
Discovered 1 weeks ago
Free
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- Flexible schedule
- Opportunity for advancement
- Training & development
- 401(k)
- Program Management: Oversee the day-to-day operations of the ASL interpreting program, including scheduling, assignment management, and service delivery.
- Interpreter Coordination: Recruit, onboard, and manage ASL interpreters, ensuring they meet quality and certification standards. Assign interpreters to client requests based on skillset and availability.
- Client Liaison: Serve as the primary point of contact for clients requiring ASL services, ensuring their needs are met in a timely and professional manner.
- Quality Assurance: Monitor and assess the quality of ASL interpreting services provided. Implement feedback and continuous improvement measures to maintain high standards.
- Compliance: Ensure that all ASL services provided comply with legal standards, including ADA requirements, and maintain up-to-date knowledge of relevant industry regulations.
- Reporting & Metrics: Track program performance metrics such as interpreter utilization, client satisfaction, and service quality. Prepare regular reports for management on program effectiveness.
- Training & Development: Organize and coordinate ongoing training and development programs for ASL interpreters to enhance their skills and ensure compliance with GLS and industry standards.
- Problem Solving: Address and resolve any issues related to scheduling conflicts, interpreter performance, or client concerns, ensuring a smooth and effective workflow.
- Bachelor's degree in a relevant field (e.g., Deaf Studies, Communication, Business Management, etc.) or equivalent work experience.
- Proficiency in American Sign Language (ASL) and a deep understanding of Deaf culture.
- Minimum of 2 years of experience in managing ASL interpreting services or similar language programs.
- Strong organizational, communication, and interpersonal skills.
- Ability to multitask, prioritize, and work in a fast-paced environment.
- Experience with scheduling systems and tools for managing interpreter services.
- Familiarity with ADA compliance and other regulations related to ASL interpreting.
- Problem-solving abilities and a client-focused attitude.
- Certification as an ASL Interpreter (RID, NAD, or equivalent).
- Experience working in a language service provider (LSP) environment.
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