Training and Development Officer (Retail Sector)
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Key skills for this role
About the Role
Ansar Gallery seeks a Training and Development Officer to identify training needs, develop specialized courses, manage training budgets, and oversee external vendors. The role requires strong training administration skills and the ability to design tailored programs.
Key Skills for This Role
Responsibilities
- Identify training needs and training gaps in the Company in close cooperation with line managers
- Provide inputs to the Training Strategy and development of specific training development plans
- Optimize the training portfolio as specialized targeted courses are offered to managers and employees
- Prepare training manuals and training offers for employees and managers
- Plan training courses and sessions and manage and monitor the assigned training budget
- Manage the portfolio of contracts with external vendors and introduce changes to Standard Terms and Conditions
- Cooperate with external training vendors and deliver tailored training programs and courses
- Oversee the quality of delivered training sessions by external vendors
- Build the internal network of internal trainers and organize regular Train the Trainer sessions
- Monitor best practice in training area and introduce it in the Company
- Evaluate the quality of training courses and implement improvements
- Cooperate with Career Development Specialists to design programs for high potentials and future leaders
Requirements
- Strong previous skills in training administration
- Communication skills
- Negotiation skills
- Strong knowledge of training processes and procedures
- Strong facilitation skills
- Budgeting skills
- Time Management skills
- Age should not exceed 30 years
Full Job Posting
Role Overview
- The HR Training Specialist is a key role in the Training and Development department. The specialist develops specialized training courses internally and finds the best way for development and training of employees.
Key Responsibilities
- Identifies training needs and training gaps in the Company in a close cooperation with the line managers
- Provides inputs to the Training Strategy and the development of specific training development plans
- Optimizes the training portfolio as specialized targeted courses are offered to managers and employees
- Prepares training manuals and training offers for employees and managers
- Plans training courses and sessions and manages and monitors the assigned training budget
- Manages the portfolio of contracts with external vendors and introduces changes to the Standard Terms and Conditions
- Cooperates with the external training vendors and delivers tailored training programs and courses
- Oversees the quality of delivered training sessions by external vendors
- Builds the internal network of internal trainers and organizes the regular Train the Trainer sessions
- Monitors the best practice in the training area and introduces it in the Company
- Evaluates the quality of training courses and implements improvements
- Cooperates with the Career Development Specialists to design programs for high potentials and future leaders.
Main Duties
- Orientation and Induction training
- Preparation of training materials
- Training on Basic communication skills
- Training on job profile
- Examinations on training
- Preparations of schedules on training
- Internal (Classroom) & External Training (On Floor)
- Monitoring of staffs activities
- Preparation of Training Reports
- Checking of Staffs Complaints and Suggestions
- Checking of Customers Complaints and Suggestions
- Notification of complaints or suggestions to GM team and CC to top management
Key Skills and Competencies
- Strong previous skills in the training administration
- Communication skills
- Negotiation skills
- Strong knowledge of training processes and procedures
- Strong facilitation skills
- Budgeting skills
- Time Management skills
Additional Information
- The Candidates Age should not exceed More than 30 years.
- Pay: QAR4,000.00 QAR5,000.00 per month
- Work Location: In person
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