The City of Chattanooga’s workforce is the heartbeat of our community. We don't just offer jobs; we offer careers with purpose: making Chattanooga the best city in America. We are committed to being the premier employer of choice in Southeast Tennessee by providing:
Competitive Compensation: Robust pay scales that reflect our commitment to our staff.
Work-Life Balance: Generous paid time off and flexible scheduling where possible.
Exceptional Wellness: Comprehensive health benefits and wellness programs designed for you and your family that deliver savings to you beyond your paycheck, featuring a centralized health clinic and pharmacy for all City employees..
Growth: A focus on professional development and upward mobility within the organization.
The Great Outdoors: Your Backyard Playground: Chattanooga isn't just near nature, it's immersed in it. As one of the most biodiverse cities in North America, the "Scenic City" offers an ecological richness that few places on earth can claim. Whether you are an adrenaline junkie or a weekend wanderer, world-class adventure is always less than an hour away.
Vertical Adventures: Scale legendary sandstone cliffs in what is widely considered the premier rock climbing hub of the Southeast.
Water & Rapids: From the high-octane whitewater kayaking of the Ocoee River to world-class bass fishing and peaceful paddling on the Tennessee River.
Trails for Miles: Explore a massive network of mountain biking and hiking trails that wind through lush ridges, hidden waterfalls, and deep river gorges.
In Chattanooga, "work-life balance" means you can finish your shift and be at a trailhead or on the water before the sun sets.
Our mission is to work together to build a safe, vibrant, and sustainable city for all Chattanoogans. To do that, it takes a team of skilled and passionate individuals. So, if you’d like to call Chattanooga home – or maybe you already do! – and want to further your career through meaningful work that makes a true impact where you live, we’d love to talk to you.
Salary: $52,517- $63,446 (GS.9)
Work Hours: Monday – Friday, 8:00 A.M. – 4:30 P.M. (EST) Hours may vary due to work assignments or projects.
Work Location: 100 East 11th Street, Chattanooga, TN
FLSA Status: This is an Exempt position.
Department: Technology Services
CLASSIFICATION SUMMARY: Incumbents in this classification serve as a primary custodian of the city's real-time traffic operations and are an initial point of contact for all city, county, and state agency personnel, as well as external stakeholders.
SERIES LEVEL: The Traffic Management Center Coordinator is the first level of a two-level information technology traffic management series.
ESSENTIAL FUNCTIONS: (The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.)
Actively monitor the Advanced Traffic Management System (ATMS), CCTV feeds, DMS boards, and sensor data to detect traffic flow disruptions, incidents, hazardous road conditions, and rail-crossing delays.
Serve as the primary point of contact during traffic incidents; coordinate rapid response strategies with the Chattanooga Police Department (CPD), Fire Department (CFD), and TDOT SmartWay operators to clear lanes and restore flow.
Perform daily "health checks" on Intelligent Transportation Systems (ITS) assets (traffic cameras, LiDAR, Dynamic Message Signs, detection loops, and connected vehicle roadside units). Initiate work orders immediately upon detecting a failure.
Under the guidance of traffic engineers, implement pre-approved signal timing modifications or "flush plans" to relieve congestion caused by unexpected incidents or special events (e.g., Ironman, Riverbend, major conventions).
Maintain a live communication loop with 911 dispatch, public works crews, and transit (CARTA) to disseminate critical road status updates.
Manage the distribution of traveler information via Dynamic Message Signs (DMS), social media platforms, and 511 data streams to warn motorists of delays.
Review automated traffic data logs for accuracy; tag and categorize incidents correctly to ensure the Manager, Intelligent Cities has clean data for post-incident analysis.
Coordinate school timing adjustments at the beginning of the school year and actively monitor the functionality of the associated traffic control/timing systems.
Maintain accurate, detailed records and reports of all traffic operations and incident responses in the TMC incident database.
Strictly follow all TMC Standard Operating Guidelines (SOGs) and safety protocols for traffic management, keeping these guidelines up to date on a quarterly basis at minimum.
Uses, carries, and answers their cell phone for business purposes as determined by the assigned job duties and the department head.
Must meet regular attendance requirements.
Must be able to maintain good interpersonal relationships with staff, co-workers, managers, and citizens.
Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.
Performs other duties as assigned.
DEPARTMENT SPECIFIC DUTIES (if any): None
MINIMUM QUALIFICATIONS: Bachelor's degree in Information Technology, Computer Science, Engineering, Transportation Planning, or a related field with a minimum of two (2) years of experience in a dispatch center, command center operations, transportation management, or a related field involving real-time monitoring and decision-making; or any combination of equivalent experience and education.
LICENSING AND CERTIFICATIONS: Valid Driver’s License Certification in FEMA National Incident Management System (NIMS) basic courses (e.g., ICS-100, IS-700) preferred. IMSA Traffic Signal Technician Level 2 or higher preferred. Relevant training and/or certification specific to Tennessee Department of Transportation (TDOT) or regional Intelligent Transportation Systems (ITS) preferred. CompTIA A+, CompTIA Security+, and/or CompTIA Network+ preferred.
KNOWLEDGE AND SKILLS: Knowledge of monitoring and operating complex technical platforms and associated command-and-control software. Knowledge of Chattanooga’s roadway network, including key pinch points (e.g., the Ridge Cut, tunnels, bridges) and diversion routes. Understanding of the Manual on Uniform Traffic Control Devices (MUTCD) regarding temporary traffic control and National Incident Management System (NIMS) protocols.
Skill in identifying technical malfunctions and initiating the work-order process for rapid equipment repair within a mission-critical environment. Skill in managing synchronized activities and organizational resources during periods of heightened activity or critical system interruptions. Attention to detail in maintaining real-time logs and incident databases to ensure information is timely, complete, and audit-ready.
Ability to rapidly assess, prioritize, and manage multiple critical tasks simultaneously during emergency events or high-pressure incidents. Ability to remotely access and manage network-connected field devices and hardware through centralized interfaces. Ability to synthesize complex information into clear, concise alerts and notifications for public-facing communication platforms. Ability to comprehend and strictly follow Standard Operating Guidelines (SOGs), compliance mandates, and emergency response protocols.
PHYSICAL DEMANDS: Positions in this class typically require fingering, grasping, talking, hearing, seeing, and repetitive motions.
WORK ENVIRONMENT: Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
SPECIAL REQUIREMENTS: Safety Sensitive: N Department of Transportation - CDL: N Child Sensitive: N
SUPPLEMENTAL INFORMATION: This position requires pre-employment screening(s) that include: background check/ fingerprinting / CJIS check.
The City of Chattanooga, Tennessee, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the employer.
KNV 9/14/2026
KJF
