Tier 2 - Technical Support Representative

• The concept of the OSI (Open Systems Interconnection) reference model for how applications communicate over a network, Routed protocols such as TCP/IP version 4 and version 6 as well as an understanding of CIDR address allocation, Layer 2 switching.
• Understanding of GPON, DNS/RDNS is considered an asset.
• Conceptual understanding of hosted voice network service delivery.
• IP allocation mechanisms such as DHCP, static assignments, and subnetting.
• Bilingual French/English is an asset.

What’s in it for you

• A united, values-driven culture that genuinely cares about people, collaboration, and community.
• Hybrid work policy
• A comprehensive total rewards package, including Traditional Spending Account (TSA) and Health Care Spending Account (HCSA) coverage to support your physical, mental, and financial well-being.
• An additional five (5) personal care days, giving you extra flexibility to recharge, reset, or take care of what matters most.

At Beanfield, we’re proud to be an equal-opportunity employer.

We believe that diverse teams make stronger teams.

No matter your background, experience, or life story, if you meet the requirements for this role, we want to hear from you.

We are committed to creating an inclusive and accessible workplace where all qualified applicants are considered for employment, without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield provides reasonable accommodations at all stages of the recruitment and selection process.

If you need support during your application or interview, please reach out to us at recruitment@beanfield.com , we are happy to help.

Please note:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. The salary range indicated includes a Short Term Incentive Plan (“STIP”) which represents a percentage of your Base Salary based on the achievement of individual and corporate objectives; The STIP payment is calculated based on a formula that takes into account several factors, including, without limitation, corporate and individual performance measures. The STIP payment is conditional upon meeting all of the STIP’s eligibility requirements.

Candidates must be legally eligible to work in Canada, as we are unable to sponsor employment visas.

Also, all official communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in @ beanfield.com .

We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.