workable
Ticketing & Customer Operations Assistant
MARI Group
London, GBR
Full Time, Seasonal
Entry
Onsite
Discovered 2 days ago
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Location
- Holborn, London
Role Description
We are looking for friendly, organised and enthusiastic Ticketing & Customer Operations Assistants to join our winter events team.
Based in our Head Office, you will support customers across Hyde Park Winter Wonderland, Glide at Battersea Power Station and Windsor Great Park Illuminated, responding to enquiries and complaints by email and phone.
This is a fast-paced role that requires excellent communication skills, attention to detail and the ability to remain calm and professional when dealing with challenging or high-volume customer enquiries.
Key Responsibilities
- Respond to all customer enquiries and complaints by email and telephone in a professional, friendly and timely manner.
- Provide accurate information about events, tickets, attractions, facilities, accessibility and event policies.
- Investigate customer complaints and liaise with relevant internal teams to establish the facts.
- Recognise when an enquiry requires escalation to the appropriate person or department.
- Accurately record customer interactions, complaints and resolutions using the relevant systems.
- Identify recurring customer issues and share feedback with the wider Customer Operations team.
- Handle challenging or sensitive conversations calmly, professionally and empathetically.
- Support the team during periods of high enquiry volumes and busy event periods.
- Work collaboratively with other event departments to resolve customer enquiries.
Requirements
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