Incident Reporting Administrator

Requirements

• Experience working in an administrative, operational or customer-facing role.
• Experience maintaining accurate records and handling detailed information.
• Experience working in a fast-paced environment with changing priorities.
• Experience communicating with a wide range of stakeholders and colleagues.
• Strong understanding of the importance of confidentiality and data protection.
• Exceptional attention to detail and commitment to producing accurate records.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Excellent written communication skills with the ability to produce clear and professional documentation.
• Strong verbal communication and interpersonal skills.
• Ability to remain calm and professional when dealing with incidents and sensitive situations.
• A proactive and inquisitive approach to gathering information and resolving issues.
• Ability to work independently whilst operating effectively as part of a wider team.
• Strong time management skills and ability to prioritise workloads in a busy operational environment.
• Confident using Microsoft Office applications, particularly Outlook, Word and Excel.
• Ability to quickly learn and use incident management and reporting systems.
• Strong integrity and ability to manage sensitive information appropriately.
• Flexible, reliable and willing to support wider operational requirements where necessary.
• A positive and professional approach with a strong commitment to safety and customer experience.