Threat Strategy Manager

Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.

At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:

Bold in how we dream and innovate

Responsive to feedback, challenges and opportunities

Accountable for results and best in class outcomes

Visionary in future focused problem-solving

Exceptional in execution and impact

Your day-to-day

Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed

Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services

Develop deep understanding of customer’s business and operational needs

Maintain deep practical technical knowledge of Proofpoint’s integration within the customer's environment, including network, security, systems administration, and messaging management

Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint’s solutions

Provide proactive recommendations that protect our customer’s information assets, leveraging the Proofpoint product suite

Identify and prioritize short term and long-term goals

Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team

Plan, document, and identify risks and challenges for production changes that span multiple services or technologies

Monitors levels customer satisfaction and escalates customer concerns as necessary

Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints

Uses independent judgment within broad parameters

Designs and implements solutions to complex problems with minimum supervision

Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality

Email-Centric Threat hunting & Detection

Lead proactive, hypothesis-driven threat hunting focused on email-borne threats, including phishing, business email compromise (BEC), credential harvesting, malware delivery, and abuse of trusted services

Analyze messaging telemetry, email headers, URLs, attachments, and user interaction data to identify low-signal, evasive, or novel attack patterns

Correlate customer email data with Proofpoint threat intelligence to uncover emerging attacker infrastructure, techniques, and social engineering trends

Investigate suspicious or ambiguous email activity to determine attacker intent, scope of impact, and risk to users and the organization

Translate threat hunting findings into actionable recommendations, detection improvements, and preventative controls using Proofpoint solutions

Partner with internal threat research, detection engineering, and product teams to share email-centric threat insights and improve platform-wide protections

Deliver clear, customer-facing briefings on email threat hunting results, trends, and lessons learned, tailored to both technical and executive audiences

What you bring to the team

3 + years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas

Managed security or consultancy experience is required

Knowledge of data communication concepts and technologies, specifically email and networking

Develop innovative ways to leverage existing data and correlate customer data with other sets available at Proofpoint

Working knowledge of Windows, Active Directory, and Microsoft Exchange

A history of successfully motivating and inspiring coworkers your team and ensure they work efficiently and effectively

Ability to effectively work in a team environment as well as independently

Must be proactive and have outstanding verbal and written communication skills

The successful candidate will have relevant experience with Proofpoint products and understand threat protection

A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, pros p ects and internal groups to spread threat intelligence landscape awareness

Proactive, self-starter driven by setting and achieving goals

Background in security, especially around threat actor tactics, techniques, and procedures

At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

Competitive compensation

Comprehensive benefits

Career success on your terms

Flexible work environment

Annual wellness and community outreach days

Always on recognition for your contributions

Global collaboration and networking opportunities

Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.

We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to accessibility@proofpoint.com .