Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);
Master degree in these fields or related field is considered an asset;
A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;
Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.
Knowledge of laws and services that affect the lives of Canadian children and youth;
Good clinical judgment and understanding of confidentiality role and limitations;
Ability to prioritize, make decisions in a crisis, communicate and work as a team;
Willingness to work in a 24/7 environment;
Bilingualism (French and English)
Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!
Full Job Posting
Job title
Texting Supervisor - Remote
Department
Texting Services
Reports to
Manager, People and Clinical Performance
Hourly Wage
31.91
Bilingual Premium:
N/A
Overnight Premium:
2.00$ / hour
Job type
Remote - Full-Time
Shift ID
TNE-1004-FTE94
TNE-1004-FTE95
30 average paid hours per week
Shift Schedule
Option 1:
TNE-1004-FTE94
Week 1 - Wednesday, Thursday, Friday, Saturday from 15:30 to 00:00 ET
Week 2 - Wednesday, Thursday, Friday, Saturday from 15:30 to 00:00 ET
Option 1:
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Week 1 - Sunday, Monday, Tuesday and Wednesday from 15:30 to 00:00 ET
Week 2 - Sunday, Monday, Tuesday and Wednesday from 15:30 to 00:00 ET
Location
Remote - Open exclusively to candidates residing outside the province of Quebec and Ontario
Posting period
September 7 2026
The opportunity
Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being.
As a supervisor, the role is to :
Supervise volunteer crisis responders through an online platform;
Ensure that people who use our service receive timely, high-quality support
Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;
Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;
Liaise with emergency and child protection services as required;
Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;
Work as a team with other supervisors, maintaining ongoing communication and collaboration;
Other duties as assigned
The qualifications
Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);
Master degree in these fields or related field is considered an asset;
A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;
Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.
Knowledge of laws and services that affect the lives of Canadian children and youth;
Good clinical judgment and understanding of confidentiality role and limitations;
Ability to prioritize, make decisions in a crisis, communicate and work as a team;
Willingness to work in a 24/7 environment;
Bilingualism (French and English)
Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!
The application process
To apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.
About KHP, Canada’s Unlock The Hope Youth Charity
Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca .
Inclusion, Diversity, Equity and Accessibility (IDEA)
KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.
We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.
As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.
To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan .
Accommodations
KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.
Compensation and benefits
Potential additional benefits at KHP include:
Collective Insurance Plan
CAAT Pension Plan
Wellness programs
Recognition awards
Employee and Family Assistance Program (EFAP)
Candidate verification
The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.
Privacy
KHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s Privacy Policy or contact us using our general form .
Message to agencies
KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.
