Manager, Clinical & Content (Contract)

Team Leadership & Operations

Lead, coach, and support a team to achieve strategic goals and deliver high-quality work.

Manage content program budgets and resources to meet objectives.

Oversee staff performance, development, and training.

Continuously improve workflows, processes, and ways of working through innovation and technology.

Strategy & Performance

Contribute to content and discoverability strategies and annual content planning.

Monitor and achieve content KPIs and departmental goals.

Champion a multi-channel content approach and efficient content production processes.

Define and evaluate metrics to measure content impact and effectiveness.

Content Program Leadership

Lead the planning, development, and delivery of key mental health content programs and initiatives.

Identify content gaps and opportunities to expand reach and impact.

Establish content standards, policies, and quality assurance processes.

Drive innovation in content formats, tools, and audience engagement strategies.

Clinical Content Oversight

Ensure all content aligns with Kids Help Phone's clinical standards and evidence-based practices.

Lead clinical reviews, audits, and quality assurance for mental health content.

Translate complex clinical information into accessible, audience-focused resources.

Provide guidance on sensitive topics, trauma-informed practices, and content standards.

Partnership & Stakeholder Management

Assess, develop, and strengthen strategic partnerships that support departmental priorities.

Identify and pursue collaboration opportunities with external organizations and partners.

Integrate partner contributions into content initiatives and programs.

Project Management

Lead content projects from planning through execution, ensuring quality, timelines, and objectives are achieved.

Manage multiple priorities, resources, budgets, and stakeholders simultaneously.

Monitor results, address risks proactively, and identify opportunities for continuous improvement.

Required Skills & Experience:

Master’s degree in social work, Counselling Psychology, Health Sciences, or a related field.

5+ years of progressive experience in the social services sector, including knowledge translation, content development, or program management experience.

Clinical experience supporting children, youth, and young adults.

Strong knowledge of child and youth mental health, counselling, and social services.

Understanding of evidence-based approaches such as Single Session Therapy, Solution-Focused Brief Therapy, and Crisis Intervention.

Experience leading complex projects and managing competing priorities.

Proficiency with Microsoft Office and familiarity with content management and project management tools.

Excellent research, communication, organizational, and problem-solving skills.

Strong relationship-building skills with internal and external stakeholders.

Demonstrated leadership, strategic thinking, and ability to balance big-picture goals with attention to detail.

Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!

Kids Help Phone (KHP) is Canada’s only free, national, 24/7, multilingual and confidential e-mental health service for youth to get help and Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker giving young people’s feelings, big and small, a non-judgmental place to go through personalized well-being solutions. A made-in-Canada, global leader, KHP continually evolves by blending data, innovation and technology with real human support and clinical knowledge to unlock the hope young people need to thrive in their world. Explore help for all the feelings at KidsHelpPhone.ca .

KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.

We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect. An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.

As such, we welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.

To learn more about how we are committed to advancing IDEA, you can explore KHP’s IDEA 2023–2027 Strategy and Action Plan .

KHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.

The successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.

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KHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.