Testing Manager, Client Integration

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Testing Manager, Client Integration

In this role, you will:

• Job holder will be expected to manage Client Integration & Testing and Migration Projects including but not limited to e-Channel (e.g., HSBCnet, H2H, SwiftNet) and Treasury API etc., SEPA and ISO migration etc. Provide smooth project delivery through successful SIT/UAT/PVT tests and handover to client service support teams, while providing excellent client satisfaction and end-to-end experience.
• Think laterally beyond procedures to resolve issues ensuring service TATs are met, leading to better client experience. Understand client and stakeholder business needs and payment requirements to provide professional and tailor-made advisory on integration project.
• Effectively manage and resolve client escalations, engaging management, and functional partners as necessary to seek quick resolution. Protect sensitive client and bank information by ensuring documents, computers, files, and all confidential matters are appropriately handled as set forth by policy.
• Maintain and observe all HSBC control standards and implement and observe the Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators. Job holder should be mature, able to work under pressure and able to self-motivate and motivate team members in a challenging environment.
• Strong interpersonal and influencing skills are required, together with the ability to build a network of contacts, form strong working relationships and influencing colleagues across the teams.
• Good understanding of various connectivity protocols and encryption, and the comprehensive knowledge of file and messaging flows