Manager Operations

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.

Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.

We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager Operations - Mutual Funds.

In this role, you will:

• Proactively identify and reduce manual processes for enhanced operational control. Support and implement technology upgradation. Lead User Acceptance Testing for the business (as and when required). Lead Projects for both business partners and Markets and Securities Services Bangalore (based on business objectives, targets and requirement).
• Develop a comprehensive understanding of the Traditional Net Asset Value processes and to keep abreast with the latest developments in the assigned markets on the rules and regulations by the regulators, stock exchange etc. that may have implication to the daily Net Asset Value processes.
• Devise and analyse Management information requirements/processes to ensure the tracking mechanism is reflective of the current business activities and its ability to measure the team’s performance across different market with different level of experience. Ensure that business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
• To plan for standardization of processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness. Responsible for reviewing Net Asset Value packs. Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilization and achievement of business objectives and customer Service Level Agreement’s.
• Drive the delivery of rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team.
• Proactively identify and resolve problem situations to give maximum customer satisfaction and escalated where necessary and take appropriate measures to improve quality and prevent recurrence.