indeed

Tenant Relations Manager

Sharaka Holdings

Baladiyat ad Dawhah, QAT

Full-time

Senior

Onsite

Discovered 3 days ago

Tenant relationsProperty managementComplaint handlingConflict resolutionMicrosoft OfficeProperty and tenant management systems

Free

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Key skills for this role

Tenant relationsProperty managementComplaint handling

Manage tenant relationships and help ensure a high level of tenant satisfaction.

Act as the main point of contact for tenant concerns, complaints, requests, and community matters.

Manage day-to-day tenant relations, inquiries, complaints, and requests.
Build positive relationships with tenants and gather feedback on concerns and satisfaction.
Receive, record, follow up, and ensure timely resolution of tenant complaints.
Coordinate with facilities, maintenance, security, leasing, finance, housekeeping, and other departments.
Communicate tenant notices, operational updates, maintenance schedules, and community announcements.
Coordinate move-in, move-out, transfers, renewals, and other tenant-related activities.
Organize tenant engagement activities, meetings, surveys, and community initiatives.
Monitor recurring tenant issues and recommend improvements to management.
Maintain tenant records, complaint logs, and service request records.
Prepare reports on tenant satisfaction, complaints, response times, and unresolved issues.
Escalate critical or unresolved concerns to the Operations Manager or General Manager.
Promote a professional, safe, and positive community environment.

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