(TEMPORARY FULL-TIME) CASE WORKER - CENTRAL INTAKE

Review incoming referrals and determine eligibility for Ontario Shores outpatient services, using standardized screening tools and protocols

Conduct brief triage interviews to understand client needs and match them to appropriate programs.

Support clients in completing pre-screening measures, consent forms, and enrollment into patient portals

Redirect referrals outside eligibility criteria to appropriate resources (e.g., based on geography or age)

Maintains meeting established volume targets

Provide practical assistance related to social determinants of health (housing, finances, education, employment) to help remove barriers to care

Facilitate communication with primary care providers, referral sources, and partner agencies to ensure continuity of care and smooth transitions

Connect clients and family members to waitlist supports (self-help, online tools), and crisis resources as appropriate

Foster positive relationships with referral sources, community partners, and service providers across the East Region

Participate in team meetings and quality improvement activities to enhance service delivery and coordinated access

Accurately document all screening, triage, and navigation activities within the coordinated access technology systems