Teller - Full-Time

As a Full-Time Teller at Mercantile Bank, your primary responsibility will be to deliver exceptional customer service while efficiently processing transactions, ensuring compliance with bank policies and federal regulations.

You will manage a cash drawer, conduct deposits, withdrawals, loan payments, and check cashing, all while maintaining a keen eye for detail to prevent fraud.

Working collaboratively in a team-oriented environment, you will communicate professionally with both customers and colleagues, fostering positive relationships and enhancing the overall customer experience.

Actively seeking cross-sell opportunities, you'll utilize Mercantile Bank's Customer Relationship Management System (360 View) to connect clients with appropriate team members for advanced service needs.

will also involve promoting self-service options, assisting with appointment scheduling for higher service needs, and maintaining up-to-date knowledge of our products and services.

With a commitment to excellence, you will play an integral role in meeting sales goals and supporting the branch's transactional services.

To excel as a Full-Time Teller at Mercantile Bank, candidates should possess a range of essential skills and qualities.

Effective communication is paramount, as you will engage with customers and collaborate with coworkers daily.

Your ability to handle cash with precision and perform accurate data entry is critical for maintaining trust and efficiency in transactions.

Prioritizing tasks and multitasking under pressure are vital in a fast-paced banking environment.

Strong interpersonal skills will enable you to build rapport with customers, ensuring they feel valued and understood.

Demonstrating patience, courtesy, and friendliness will enhance the customer experience, while sales and customer service skills will be key in identifying and acting on cross-sell opportunities.

Additionally, organization and attention to detail are crucial for balancing cash drawers and processing transactions accurately.

A proactive approach toward learning and implementing training will empower you to adapt and thrive within the role while delivering exceptional service consistently.

• Ability to prioritize and multitask job expectations
• Cash handling with accuracy with the ability to effectively count cash back to customers
• Ability to type and enter data with accuracy via computer systems
• Takes initiative to learn and implement training provided
• Problem solving
• Interpersonal and customer service skills
• Organization and attention to detail
• Function well in a fast-paced and at times stressful environment
• Clear and efficient communication (Verbal and Written)

• Needs based sales experience

Monday - Friday 8:30am-5:00pm.

Community activities may require evening and weekend hours.

Day travel is required for some meetings and training.