Teller

Interested in this position and meet the qualifications and requirements? Apply at

• www.ctbconnect.com .

POSITION SUMMARY

OTHER DUTIES AND RESPONSIBILITIES

• Develop rapport with the client base, greet by/using name, have knowledge of account ownership,
• be responsive and timely with correspondence and problem resolution, and display a caring attitude
• Adhere to Policies and Procedures – Must adhere to all policies and procedures including customer confidentiality
• Multi Task – Must be able to handle multiple responsibilities at one time
• Job Knowledge – Must have good knowledge of all aspects of job; must have thorough knowledge of bank’s products and services
• Losses – Cash Items and Over & Shorts must be kept within guidelines
• Effective Communications – Must display good and effective communications verbally and in writing
• Teamwork and Cooperation – Must be a team player with a cooperative attitude
• Make Sound Decisions – Must be able to make decisions within the realm of responsibility and refer matters outside realm of responsibilities to Client Service Supervisor or the Client Relationship Manager for decisions
• Complete all reports and documentation to ensure quality of daily work
• Attend all staff meetings and bank sponsored events when required
• Maintain customer confidentiality
• Perform all other duties that may be assigned by management

QUALIFICATIONS

• One year of previous teller or cash handling experience
• High School Diploma; or some college experience a plus
• Excellent quality customer service, sales, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships
• Strong analytical, technical, problem resolution, sales and critical thinking, skills
• Technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) understanding of the FIS Horizon core Banking system
• Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the Bank
• Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information
• Demonstrated ability to use accurate and great judgment, discretion, and reasoning, as well as, make sound business decisions, comprehend, and follows directions and instructions
• Ability to work in a fast paced, high performance and changing environment, and must be able to adapt to change
• Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represent the CTB Brand
• Must be a self-starter who is self-motivated and directed with the ability to handle multiple tasks; goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws
• Ambitious with a strong work ethic and high integrity, positive behavior, ability to work both independently and as a part of a team in a collaborative environment; detailed-oriented with excellent time management and strategic planning skills
• Exceptional creativity with the ability to prioritize work and meet deadlines
• Must be flexible and energetic with a competitive and winning spirit
• Assertive and demonstrates initiative with the ability to work through situations and find win-win solutions
• Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Our benefits package includes the following:
• Medical, Dental, Vision, and Prescription
• 401(k) Retirement Plan
• Life Insurance
• Accidental Death & Dismemberment
• Short&/Long Term Disability
• Flexible Spending Plan
• Paid Time Off, Vacation, and Holiday Pay
• Tuition Reimbursement
• Employer Assisted Housing Program

EEO/AA