Operations Services Specialist

Full -Time Position

Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers.

We are committed to our institution’s values of Integrity , Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success.

By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth.

Responsibilities include but are not limited to the following:

Ensures the daily processing of the following functions according to bank policies and procedures, compliance, and government regulations: Exception Items Processing (NSF Returns - checks and ACH, and Unposted Transactions – (DDA, SAV, COD, IRA, and SDB) Stop Payment Transactions. Check Verification, (verification of signature and unusual checks), as alerted in the Oasis System. Including contacting customer Dormant Account Processing Review Reports and emails advising of Death Notification for Reclamations Receive Notification through fax or Fed. and Place Holds on Account for Large Dollar Returns Send emails to the Unusual Accounts Committee and Financial Centers advising of the Large Dollar Return Wire Transfer Verification Balance EIM General Ledger Daily Month-end Reconcilements of EIM General Ledgers Month-end IOLTA Accounts Remittance

Exception Items Processing (NSF Returns - checks and ACH, and Unposted Transactions – (DDA, SAV, COD, IRA, and SDB)

Stop Payment Transactions.

Check Verification, (verification of signature and unusual checks), as alerted in the Oasis System. Including contacting customer

Dormant Account Processing

Review Reports and emails advising of Death Notification for Reclamations

Receive Notification through fax or Fed. and Place Holds on Account for Large Dollar Returns

Send emails to the Unusual Accounts Committee and Financial Centers advising of the Large Dollar Return

Wire Transfer Verification

Balance EIM General Ledger Daily

Month-end Reconcilements of EIM General Ledgers

Month-end IOLTA Accounts Remittance

Utilize the Horizon XE system to process Exception Items. These items may include NSF Check and ACH items and Unposted Transactions for the DDA, SAV, COD, IRA, and SDB application.

Close Exceptions and notify FIS of the number and amount of checks for the Returns.

Inform Management when problems occur that prevents timely completion of the Exceptions processing.

Review reports for exception items, perform investigation, and process adjusting entries.

Maintain records for audit and research purposes.

Review reports to identify stop payment items.

Return stop payment items to the bank of first deposit and adjust customer's account accordingly.

Review and send notices for Dormant Accounts.

Review Reports for Death Notification Daily

Receive and process ACH and Check for Death Reclamations.

Maintain records of death notices and process to customer accounts accordingly.

Perform the verification process for wire transfer data input for accuracy.

Communicate with other departments within the Bank to resolve customer issues.

Cross Train on other processes within the Operation Division.

Provide back up for Operation Division functions as required by workloads or absences.

Additional responsibilities would include all functions, which support the Bank’s business plans in delivering quality products and excellent services to customers (internal and external)

Perform all other duties as assigned by management.

Wholesale Membership Program

Wellness Program

Employee Assistant Referral Services (EAP)

Legal Shield Program

Group Cancer & Accident Insurance Programs

Worker’s Compensation Program

Free Banking Services

Awards and Recognition Programs

Training & Development Programs and much more