Telesales Executive (Tamil & Malayam)
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Key skills for this role
About the Role
White Paper Alliance IT Services LLC is seeking a Telesales Executive with 1-5 years of experience in telesales or customer service. The role involves handling inbound and outbound calls, maintaining customer relationships, and achieving sales targets.
Key Skills for This Role
Responsibilities
- Handle inbound and outbound customer calls professionally
- Maintain and manage existing customers and encourage continued use of company services/products
- Provide accurate information and resolve customer concerns as per company guidelines
- Maintain records of calls, follow ups, and daily sales activities
- Coordinate with internal teams for customer issue resolution
- Achieve productivity and sales targets within deadlines
- Ensure excellent customer service and maintain positive customer relationships
- Use CRM systems and MS Office tools effectively
Requirements
- 1 to 5 years of experience in Telesales, Telemarketing, or Customer Service
- Hindi speaking is mandatory
- Additional language proficiency in Tamil, Malayalam, or Bengali (speaking, reading, and writing) is preferred
- Strong communication and interpersonal skills
- Ability to work under pressure and meet targets
- Basic knowledge of CRM and MS Office
- High School Diploma required
Full Job Posting
Job Summary
- We are looking for enthusiastic and target oriented Telesales Executives with 1 to 5 years of experience in telesales, telemarketing, or customer service.
- The ideal candidate should have strong communication skills and the ability to handle customers professionally while achieving sales and retention targets.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Maintain and manage existing customers and encourage continued use of company services/products.
- Provide accurate information and resolve customer concerns as per company guidelines.
- Maintain records of calls, follow ups, and daily sales activities.
- Coordinate with internal teams for customer issue resolution.
- Achieve productivity and sales targets within deadlines.
- Ensure excellent customer service and maintain positive customer relationships.
- Use CRM systems and MS Office tools effectively.
Requirements
- 1 to 5 years of experience in Telesales, Telemarketing, or Customer Service.
- Hindi speaking is mandatory.
- Additional language proficiency in Tamil, Malayalam, or Bengali (speaking, reading, and writing) is preferred.
- Strong communication and interpersonal skills.
- Good team player with multitasking ability.
- Ability to work under pressure and meet targets.
- Basic knowledge of CRM and MS Office.
- Female candidates preferred.
Qualification
- High School Diploma required.
- BA/BSc degree will be an added advantage.
Salary & Location
- Location: Deira, Dubai, UAE.
- Salary: AED 2,800 per month.
- Job Type: Full Time.
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