Telephony Configuration Engineer

Having transformed how we connect with our customers and colleagues through our Contact Centre as a Service (CCaaS) technology, we're looking for a talented Telephony Configuration Engineer to help continue that journey.

As a key technical specialist within our Systems Engineering Practice, you’ll design, develop and support the systems that underpin customer and colleague interactions across Anglian Water. You'll play a pivotal role in ensuring our contact centre system delivers exceptional customer experiences while enabling the business to work smarter and more efficiently.

This is a great opportunity for someone to build-upon their existing software development skills, or experience of working on critical telephony platforms.

As a Telephony Configuration Engineer, you'll work within an Agile DevOps environment to develop, enhance and support our CCaaS eco-system.

You'll be responsible for:

Configuring and enhancing our Contact Centre as a Service technologies

Delivering backlog items and sprint objectives alongside Product Owners and stakeholders.

Identifying opportunities to improve customer journeys, business processes and platform performance

Monitoring, troubleshooting and resolving system issues, acting as a key escalation point when required

Delivering system upgrades, testing activities and release management processes

Working closely with operational teams to understand challenges and deliver technology improvements

Driving continuous improvement through innovation, optimisation and best practice adoption

Building strong relationships with stakeholders across the business.