Telephone Operator - Arabic Speaker
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Key skills for this role
About the Role
Millennium Al Barsha Hotel is seeking a Telephone Operator to professionally handle guest calls and ensure a memorable stay experience. The role requires fluency in Arabic, excellent communication skills, and familiarity with hotel services and Opera Guest profile system.
Key Skills for This Role
Responsibilities
- Professionally and warmly receive each Guest call, ensuring a friendly interaction
- Foster effective communication with all relevant departments to ensure seamless service delivery
- Address every query with politeness and courtesy, consistently exceeding Guest expectations
- Greet Guests by name upon calling, adhering to the established standard
- Keep abreast of the Hotel's services and local offerings, maintaining up to date knowledge
- Cultivate awareness of Guest profiles through the Opera Guest profile system
- Complete long distance call vouchers and accurately record them on the traffic sheet
- Manage the Guest wake up call sheet, delivering calls promptly and meeting established standards
- Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers
- Take messages for Guests and Management in accordance with prescribed standards
- Uphold environmental, health, and safety standards in alignment with organizational policies
Requirements
- Fluency in Arabic (spoken and written)
- Excellent communication and customer service skills
- Ability to handle multiple phone lines and operate switchboard
- Knowledge of hotel services and local offerings
- Familiarity with Opera Guest profile system (preferred)
Full Job Posting
Role Overview
- As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
Key Job Responsibilities
- Professionally and warmly receive each Guest call, ensuring a friendly interaction.
- Foster effective communication with all relevant departments to ensure seamless service delivery.
- Address every query with politeness and courtesy, consistently exceeding Guest expectations.
- Greet Guests by name upon calling, adhering to the established standard.
- Keep abreast of the Hotel's services and local offerings, maintaining up to date knowledge.
- Cultivate awareness of Guest profiles through the Opera Guest profile system.
- Complete long distance call vouchers and accurately record them on the traffic sheet.
- Manage the Guest wake up call sheet, delivering calls promptly and meeting established standards.
- Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
- Take messages for Guests and Management in accordance with prescribed standards.
- Uphold environmental, health, and safety standards in alignment with organizational policies.
- Adhere to the company’s environmental, health, and safety procedures and policies.
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