Telecommunications Analyst (Cisco)

Qualifications & Experience Required (3+ Years)

• Experience working with digital network systems.
• Experience with Cisco Call Manager (CUCM)
• Experience with Cisco Contact Center (UCCX/UCCE/Webex Contact Center)
• Experience applying knowledge of the theory, principles, practices, and techniques of operating and maintaining telecommunications systems and equipment.
• Experience applying knowledge of the hazards and safety precautions associated with electronics work.
• Experience working with advanced radio-communication technology, fiber optic transmission technology and digital telephone transmission and switching.
• Experience working with current voice processing technology.
• Experience working with current computers and computer network applications including structure, architecture, and standardization Preferred Certification:
• Experience with NEC telephony.
• Experience with Voicemail systems.
• Experience with SIP and TDM voice services.
• Experience with Microsoft TEAMs technology. ABOUT ISHIR
• ISHIR is a digital innovation and enterprise AI services provider. We work with startups and enterprises to shape the future through accelerated innovation, deep technical expertise, access to global digital talent and a passion for complex problem-solving. With our help, our clients overcome their most difficult digital challenges leveraging AI.
• We are not just consultants, we are partners in our clients’ success, assisting them with re(gaining) competitive edge by identifying opportunities for differentiation, industry disruption, scalable innovation, and go-to-market strategies that deliver successful outcomes.
• At ISHIR, we help bold businesses accelerate innovation through Talent, Speed-to-Market, and AI. We help make an impact by solving real problems using innovation, improved customer experiences and the right technologies.
• As an ISHIR employee, you will get the advanced training you need to be successful, and the opportunity to apply it. You must be passionate about technology, crave responsibility, and be eager to apply your knowledge to real business solutions for our startup and enterprise customers. These are the qualities of a person destined for success at ISHIR.
• ISHIR attracts a special type of individual—someone who is proactive, thrives on challenges, feeds off success, and looks at moving targets not as obstacles but as opportunities. ISHIR is an exciting place to work. It is imbued with an entrepreneurial spirit and promotes self-reliance, open communication, and collaboration