Techops Engineer -Senior Level

• 5+ years of professional experience in DevOps, Site Reliability Engineering (SRE), or Systems Engineering.
• Deep expertise with CI/CD pipelines and release automation across complex, multi-environment systems.
• Strong cloud platform mastery (AWS, Azure, or GCP) - you can architect a solution and then build it.
• Expert-level Kubernetes experience; comfortable designing and troubleshooting production container workloads.
• Advanced IaC proficiency using Terraform, Pulumi, Bicep, or equivalent - you treat infrastructure like software.
• Demonstrated experience owning PCI DSS compliance for a production environment.
• Strong background in security engineering: IAM, vulnerability management, automated scanning, and audit logging.
• Ability to define and track SLOs/SLIs and translate reliability data into infrastructure improvements.
• Track record of mentoring engineers and raising the overall skill level of a team.
• Excellent written and verbal communication skills; you can explain trade-offs to engineers and business stakeholders alike.
• Self-directed and highly organized - thrives in a fully remote, async-first environment.

Nice to Have

• Experience with contact center platforms (Genesys, Five9, Amazon Connect, Twilio, or similar).
• Exposure to SMS/telecom infrastructure and carrier APIs.
• Background in B2B SaaS or telecom infrastructure environments.
• Contributions to open-source DevOps or infrastructure tooling.
• Certifications in AWS, Azure, GCP, or Kubernetes (CKA/CKAD).

Leadership and Scope

As our Senior TechOps Engineer, you'll have broad scope and genuine ownership - not just execution tickets.

You'll drive architectural decisions, define standards the rest of the team follows, and be an active voice in shaping our infrastructure roadmap.

We're a lean team, which means your fingerprints will be on everything.

That's a feature, not a bug.

This role reports directly to the Technology Operations Manager and works closely with Engineering and Security leadership.

You will be the go-to infrastructure authority for the organization.

How we will support you?

• $86,000-100,000/yr depending on experience level
• Remote and Inoffice Work
• Equipment Provided:
• Laptop
• Headset

• Benefits:
• Medical/Vision and Dental Insurance

• 401(k)/Roth with matching
• Tiered PTO based upon length of employment
• Discounts & Life Services offered through Optum EAP
• Team Environment – The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 20 years!)

**ACD Direct, Inc. is an equal opportunity employer and values diversity.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate based on any status protected under federal, state, or local law.

We are a fully remote company.

Our team spans every U.S. time zone and we are committed to building an inclusive, async-friendly culture where great work speaks for itself.

By submitting an application to this position I acknowledge that ACD may use automated tools, including Applicant Tracking Systems (ATS) and Artificial Intelligence (AI), to assist in reviewing and prioritizing my application based on job-related qualifications.

I understand these tools are assistive only and that final hiring decisions are made by human reviewers.

I have read the Use of Automated Screening & AI Tools disclosure and understand I may request a manual review or reasonable accommodation by contacting acdhr@acddirect.com .