Techops Engineer -Mid Level

• 1–4 years of hands-on experience in DevOps, TechOps, Systems Engineering, or a closely related field.
• Solid experience with CI/CD tooling - GitHub Actions, GitLab CI, Jenkins, or equivalent.
• Comfortable working with cloud platforms (AWS, Azure, or GCP); familiar with core services like compute, networking, storage, and IAM.
• Working knowledge of containerization (Docker) and basic orchestration concepts.
• Experience with scripting or automation (Bash, Python, or similar).
• Understanding of infrastructure-as-code principles; some hands-on experience with Terraform or equivalent.
• Familiarity with security fundamentals - access controls, encryption, patching, and audit logging.
• Strong written communication skills; you write documentation that teammates actually want to read.
• Ability to work independently in a fully remote, async-friendly environment.

Nice to Have

• Experience supporting PCI DSS compliance requirements.
• Exposure to Kubernetes or container orchestration platforms.
• Familiarity with observability tooling (Datadog, Grafana, CloudWatch, or similar).
• Background in contact center, telecom, or SaaS infrastructure environments.
• Experience with SMS platforms or telecommunications APIs.

This role sits squarely in the middle of our TechOps career ladder, with a clear path toward senior-level ownership.

You'll be supported by senior engineers who are invested in your growth and expected to start passing that investment down to junior teammates.

We prioritize people who are curious, communicative, and always looking to level up.

How we will support you?

• $52,000-85,000/yr depending on experience level
• Remote and Inoffice Work
• Equipment Provided:
• Laptop
• Headset

• Benefits:
• Medical/Vision and Dental Insurance

• 401(k)/Roth with matching
• Tiered PTO based upon length of employment
• Discounts & Life Services offered through Optum EAP
• Team Environment – The opportunity to work with a great team who strives for excellence, where the average tenure is well over 6 years. (Not bad for a company who has been in business for 20 years!)

**ACD Direct, Inc. is an equal opportunity employer and values diversity.

All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate based on any status protected under federal, state, or local law.

We are a fully remote company.

Our team spans every U.S. time zone and we are committed to building an inclusive, async-friendly culture where great work speaks for itself.

By submitting an application to this position I acknowledge that ACD may use automated tools, including Applicant Tracking Systems (ATS) and Artificial Intelligence (AI), to assist in reviewing and prioritizing my application based on job-related qualifications.

I understand these tools are assistive only and that final hiring decisions are made by human reviewers.

I have read the Use of Automated Screening & AI Tools disclosure and understand I may request a manual review or reasonable accommodation by contacting acdhr@acddirect.com .