Technology Solutions Delivery - Senior Consultant
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About the Role
The AVP – Technology Service Delivery is a leadership role responsible for driving the delivery of leading-edge technology services and solutions across clients within Diversified Industries Group (Telecom, Media, Utilities etc). This is a business and client-facing role that demands a blend of technical expertise, stakeholder management, excellent verbal and written communication and innovative mindset to ensure high-quality, timely, and cost-effective service delivery. This role requires diverse set of responsibilities including Client RFP response, technology solution and pricing, program management, transition management, client technology financials. The role encompasses delivering technology solutions across Cloud, AI technologies, Digital Workplace, Contact Center as a service, Telecom and Network technologies. Success in this position demands exceptional communication and influencing skills, enabling effective collaboration across diverse teams and stakeholders.
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Responsibilities
- Key Responsibilities
- Client-Facing Delivery Ownership: Develop and implement a comprehensive technology service delivery strategy along Growth, Transformation, Delivery and Risk that is aligned with Global Technology’s goals.
- Technology Solutions Ownership: Oversee delivery across multiple technological domains including:
- Cloud platforms and services
- Artificial Intelligence (AI) technologies
- Digital Workplace solutions
- Cloud Contact Center and AI
- Network infrastructure and services
- Client Interconnects
- Strategic Engagement & Innovation:
- Value driven engagement with business / clients
- Drive innovation in service delivery models and technology adoption.
- Partner with business operations and growth teams to identify opportunities where technology can enable agile and effective business delivery.
- Process Excellence & Quality Assurance: Collaborate with cross-functional teams to enhance service delivery processes, improve operational efficiency, and ensure adherence to quality standards, timelines, and budgets.
- Stakeholder Management:
- Build strong relationships with internal and external stakeholders, influencing decision-making and ensuring customer satisfaction.
- Drive monthly and quarterly reviews with Value driven metrics impacting business
- Communication & Influence: Demonstrate exceptional communication and influencing skills to articulate technology value propositions and drive consensus across diverse teams.
- Key Responsibilities . - Client-Facing Delivery Ownership: Develop and implement a comprehensive technology service delivery strategy along Growth, Transformation, Delivery and Risk that is aligned with Global Technology’s goals. - Technology Solutions Ownership: Oversee delivery across multiple technological domains including: - Cloud platforms and services - Artificial Intelligence (AI) technologies - Digital Workplace solutions - Cloud Contact Center and AI - Network infrastructure and services - Client Interconnects - Strategic Engagement & Innovation: - Value driven engagement with business / clients - Drive innovation in service delivery models and technology adoption. - Partner with business operations and growth teams to identify opportunities where technology can enable agile and effective business delivery. - Process Excellence & Quality Assurance: Collaborate with cross-functional teams to enhance service delivery processes, improve operational efficiency, and ensure adherence to quality standards, timelines, and budgets. - Stakeholder Management: - Build strong relationships with internal and external stakeholders, influencing decision-making and ensuring customer satisfaction. - Drive monthly and quarterly reviews with Value driven metrics impacting business - Communication & Influence: Demonstrate exceptional communication and influencing skills to articulate technology value propositions and drive consensus across diverse teams.
Qualifications
- Bachelor’s degree in information technology, Computer Science, or a related field; master’s degree preferred.
About EXL
EXL is a global data and AI company that provides analytics, digital operations, and industry-specific services to enterprises in insurance, healthcare, banking, retail, media, and energy.
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