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Key skills for this role
Role Overview
Process customer orders and manage related customer and store enquiries.
Support domestic and international customers with delivery, tracking, and returns queries.
Key Skills for This Role
Full Job Posting
Role Overview
Process customer orders and manage related customer and store enquiries.
Support domestic and international customers with delivery, tracking, and returns queries.
Responsibilities
- Process orders and investigate orders not received or returns not credited.
- Handle Next store enquiries about customer parcel deliveries and store stock checks.
- Respond to international customer questions about order tracking and returns.
- Adjust customer accounts and send mass customer communications.
Requirements
- Experience or capability in processing customer orders and handling general order enquiries.
- Ability to investigate delivery, missing-order, return, and customer-account queries.
- Ability to manage administrative tasks such as customer-account adjustments and mass customer communications.
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