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Technology Consultant
Adobe
Ottawa, CAN
Full-time
Mid-Senior
Onsite
Discovered 2 weeks ago
Adobe Experience Manager (AEM)LinuxFront-end developmentJavaScriptCSSPublic cloud operations
Free
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Adobe Experience Manager (AEM)LinuxFront-end development
Role Overview
Adobe Managed Services supports strategic customers using Adobe Experience Manager and related digital marketing products.
Customer Success Engineers act as customer-facing technical advisors who operate AEM cloud solutions, drive value realization, and meet service-level agreements.
The role requires eligibility for Canadian Government Top Secret security clearance, hands-on Linux experience, and front-end development experience.
Key Skills for This Role
Adobe Experience Manager (AEM)LinuxFront-end developmentJavaScriptCSSPublic cloud operations
Full Job Posting
Role overview
Adobe Managed Services supports strategic customers using Adobe Experience Manager and related digital marketing products.
Customer Success Engineers act as customer-facing technical advisors who operate AEM cloud solutions, drive value realization, and meet service-level agreements.
The role requires eligibility for Canadian Government Top Secret security clearance, hands-on Linux experience, and front-end development experience.
Responsibilities
- Manage technical relationships for five to seven assigned enterprise customers and interact with senior client stakeholders.
- Gather business and technical requirements, guide customer roadmaps, and coordinate technical implementation changes.
- Provide client updates, manage expectations, and maintain communication throughout the contract lifecycle.
- Support production websites, resolve root causes, and coordinate timely closure of quality and security issues.
- Collaborate with account, consulting, project management, engineering, automation, and support teams.
- Coordinate provisioning, customization, monitoring, management, and upgrades for cloud-hosted enterprise offerings.
Required qualifications
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