Sr. Technical Account Manager

Bachelor’s degree in a technical, business, or related field, or equivalent professional experience

Seven or more years of experience in Technical Account Management, technical consulting, solution architecture, or another senior customer-facing technical role

Demonstrated success managing complex enterprise customer relationships in a consultative capacity

Good understanding of marketing technology, advertising technology, and AI-powered solutions, including their application within complex enterprise environments

Strong knowledge of web technologies, including JavaScript, jQuery, Java, HTML/HTML5, CSS, REST APIs, and database technologies

Solid understanding of tag management, digital data collection, and enterprise implementation methodologies

Experience solving issues, performance-tuning, and optimizing web/app environments

Ability to read and interpret code, fix technical implementations, and understand third-party integrations at the API level

Familiarity with Agile and Scrum development methodologies

Strong executive presence, with the ability to communicate effectively with and influence senior technical and business leaders

Ability to develop and deliver clear, compelling executive presentations

Excellent written and verbal communication skills in both Spanish and English

Strong emotional intelligence, active listening skills, and the ability to navigate complex or sensitive customer conversations

Demonstrated ability to manage conflict, balance competing priorities, and drive alignment across multiple interested parties

Strong ownership and follow-through, supported by a structured approach to tracking, prioritizing, and closing complex technical and business actions

Excellent organization, prioritization, and time-management skills

Willingness to travel approximately 15–20% of the time and availability for recurring onsite work at both Adobe offices and customer locations

Experience with Adobe Experience Cloud solutions

Experience supporting large-scale digital experience, marketing technology, analytics, content management, advertising technology, customer data, or AI platforms

Experience working with distributed, multi-functional teams in a global enterprise environment

Join us in delivering exceptional customer experiences and shaping the future of digital transformation.

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

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AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.