Technical Writer III

Key Responsibilities

• Documentation Excellence: Plan, write, and edit high-impact documentation for diverse product ecosystems, ensuring consistency and effectiveness across all delivery formats.
• Product Documentation Ownership: Serve as the primary lead for an assigned brand or product line, taking full accountability for the end-to-end documentation lifecycle. Drive doc strategy and manage release deliverables to ensure comprehensive content coverage across all product milestones.
• Customer Advocacy: Prioritize the customer experience by approaching technical content with a user-first, problem-solving mindset.
• Team Leadership & Mentorship: Act as a subject matter expert, advising Technical Writer I and II levels, maintaining rigorous quality standards, and assisting with workload distribution.
• Process Optimization: Continuously audit team processes and deliverables. Proactively develop, communicate, and implement initiatives to enhance efficiency and usability both within the team and across the broader organization.
• Content Triage & Support: Own the documentation bug/support pipeline: triage reports, clarify requirements, ensure accurate assignments, and escalate critical issues to the Manager or appropriate product teams.
• Strategic Collaboration: Build consensus across organizational levels to align documentation strategies with business objectives. Resolve complex job- or customer-related issues creatively and independently.
• Technical Proficiency: Maintain advanced knowledge of authoring tools and workflows, proactively applying this expertise to improve team deliverables.

Qualifications

• Authoring Expertise: Demonstrated proficiency in Madcap Flare authoring and advanced documentation workflows.
• Publication Strategy: Proven experience with diverse publication types, including online content syndication and HTML-first documentation (prioritizing the "every page is page one" approach).
• Collaboration: Skilled at building consensus and working effectively across separate, cross-functional teams.
• AI Integration: Ability to leverage AI-powered tools to drive quality and operational efficiency.
• Tooling: Familiarity with Jira and Confluence for task and documentation management.

Preferred Skills (Competitive Advantages)

• Lifecycle Management: Experience navigating the complexities of creating and maintaining standardized manuals for hardware/software throughout the product lifecycle.
• Efficiency Mindset: A history of driving significant process improvements and operational efficiency.
• Technical Tools: Proficiency in git-based source control and Adobe Creative Cloud, specifically Adobe Illustrator.
• Technical Writing Background: Deep experience acting as a customer advocate and translating complex technical concepts into intuitive user guides.

Basic Requirements

• Bachelor's degree with 5+ years of experience in technical writing or equivalent discipline experience OR 8+ years of technical writing experience.
• Legal authorization to work in Canada indefinitely is required. Employer work permit sponsorship is not available for this position.

Referral Payment Plan