Technical Writer II

Key Responsibilities

• Content Creation & Maintenance: Develop and update clear operational, installation, and configuration procedures across multiple delivery platforms, including web-based publications, embedded user assistance, multimedia, and paper.
• Information Gathering: Conduct interviews with developers, users, and technical subject matter experts to gather accurate technical details for new products and features.
• Customer Experience Focus: Create highly structured, user-friendly documentation that prioritizes the customer journey and content usability.
• Cross-Functional Collaboration: Partner with cross-functional teams (UX, Engineering, Support, Training, and Marketing) to advocate for customer-first content and successfully manage change-management.
• Process Optimization: Analyze existing tools, workflows, and deliverables to identify efficiency improvements, recommending and leading the implementation of creative solutions.
• Strategy & Innovation: Research and champion modern solutions to elevate documentation quality and customer content experiences.

Qualifications

• Multi-Format Publishing: Proven experience delivering various publication types, including online content syndication and multi-channel outputs.
• Madcap Flare Expertise: Professional proficiency with MadCap Flare authoring, single-sourcing, and publishing workflows.
• Modern Documentation Principles: Hands-on experience building "HTML-first" documentation where "every page is page one" (structured, topic-based writing).
• AI Tool Leveraging: Ability to effectively utilize AI writing and productivity tools to enhance documentation quality and execution efficiency.
• Influence & Alignment: Exceptional communication and consensus-building skills, with a track record of leading by influence across separate business teams.
• Tooling Proficiency: Strong familiarity with agile collaboration tools, specifically Jira and Confluence.

Preferred Qualifications & Competitive Advantages

• Product Lifecycle Management: Experience managing and standardizing complex hardware and/or software manuals throughout the entire product lifecycle.
• Customer Advocacy: A proven history of approaching technical content from a customer-advocate perspective, converting complex technical concepts into great user experiences.
• Process Automation & Efficiency: A strong focus on building process efficiencies and continuous workflow improvements.
• Technical Toolset: Experience with Git-based source control and the Adobe Creative Suite (Illustrator, Photoshop, InDesign) is highly desirable.

Basic Requirements

• A Bachelor's degree with 1+ years of experience in technical writing (or similar field) OR 3+ years of technical writing experience.
• Legal authorization to work in Canada indefinitely is required. Employer work permit sponsorship is not available for this position.

Referral Payment Plan