Technical Writer

• Develop, maintain, and publish API documentation for RESTful and GraphQL services.
• Document API endpoints, request and response schemas, authentication methods, error handling, and integration workflows.
• Work directly with engineers and SMEs to gather technical information and validate documentation accuracy.
• Create and maintain API reference guides, developer portals, release notes, and changelogs.
• Produce tested code samples and implementation examples in common programming languages.

• Develop user guides, online help systems, installation guides, operational procedures, and maintenance documentation.
• Create step-by-step tutorials, quick start guides, learning paths, and onboarding materials for developers and end users.
• Write project proposals, user test plans, procedural documentation, and technical specifications.
• Edit and improve AI-generated content to ensure technical accuracy, consistency, and usability.

• Ensure documentation complies with authoring standards, workflows, and style guidelines.
• Review and update content regularly to reflect product enhancements and system changes.
• Validate API functionality, test endpoints, confirm authentication flows, and verify documentation against actual product behavior.
• Maintain version control and documentation repositories.

• Collaborate with software engineers, product managers, QA teams, project managers, and other stakeholders throughout the documentation lifecycle.
• Coordinate review cycles with SMEs to ensure documentation accuracy and completeness.
• Minimize SME time requirements by researching, drafting, and maintaining documentation.
• Participate in planning sessions, documentation reviews, and product release activities.
• U.S. citizenship.
• Bachelor’s degree in technical writing, journalism, communications, or related field.
• 5-7 years’ experience in technical writing, with technical writing being your primary job function.
• Proficient in using the following applications: MadCap Flare (or another help authoring tool). Microsoft Suite Google Workspace Adobe Creative Cloud DITA XML JSON Markdown HTML 5
• MadCap Flare (or another help authoring tool).
• Microsoft Suite
• Google Workspace

• DITA XML
• JSON
• Markdown
• HTML 5
• Experience supporting e-commerce, SaaS, developer tools, or technology-focused organizations.
• Experience testing APIs using tools such as Postman or similar API testing platforms.
• Experience reviewing and editing AI-generated technical content.
• Knowledge of DITA XML-based content management and structured authoring methodologies.
• Exposure to software development practices and source code repositories.
• 3 weeks of PTO, 8 paid holidays, 5 additional days for life events such as adoption, childbirth, and marriage.
• Free medical, dental, vision, life insurance and disability coverage.
• 401(k) with 100% match of up to 4% of contributions and with immediate vesting.
• Professional Membership Reimbursement.
• Employee Referral bonus.

Please note, this job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job.

Duties, responsibilities, and activities may change at any time, with or without notice.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.