Technical Training Specialist

Duties and Responsibilities

• Develop and deliver instructor-led, virtual, hands-on, and e-learning training programs.
• Create certification programs, learning paths, and technical training materials.
• Maintain content to reflect product updates, engineering changes, and best practices.
• Measure training effectiveness and drive continuous improvement.
• Support sales teams with product demonstrations, technical presentations, and customer-facing content.
• Develop technical value propositions and competitive positioning materials.
• Assist with RFPs, bid responses, and complex solution recommendations.
• Partner with Regional Sales Managers and Authorized Managing Sales Representatives to support key customer opportunities.
• Create technical comparison tools and competitive intelligence resources.
• Train sales teams on product differentiators and objection handling.
• Gather field insights to strengthen technical messaging and sales effectiveness.
• Serve as a technical subject matter expert during customer visits and demonstrations.
• Conduct site evaluations and recommend product solutions and system configurations.
• Provide train-the-trainer support for dealers, distributors, and upfitters.
• Support pilot programs, deployments, and installation best practices.
• Partner with Engineering, Product Management, Marketing, Customer Support, and Operations to align training and technical messaging.
• Support new product launches through training development and delivery.
• Contribute to initiatives that improve customer experience, product adoption, and revenue growth.

Education and Experience