Technical Trainer

Job Responsibilities

Technical trainers are primarily responsible for the delivery of classroom technical training on mobile video technologies to external customers and occasionally internal employees.

Technical trainers are responsible for the delivery of virtual instructor-led technical training on mobile video technologies to external customers and occasionally internal employees.

Technical training is primarily held at customer locations and occasionally facilitated virtually.

Travel to other Motorola Solutions facilities or customer locations based on business need with an estimate of up to 75% travel. Typically Monday-Friday 3 weeks out of the month.

Teach and instruct agency customers/end users and staff on the use and operating methods of complex software products and services.

Presents training using a variety of classroom training methods, including lecture, PowerPoint, flip charts, on-line projection, etc.

Compile comprehensive training and technical documents, and course material for new and existing products or services.

Measure knowledge transfer and training effectiveness.

Monitor customer satisfaction through surveys and customer/rep feedback.

Regularly interact and build strong relationships with Public Safety/First Responder customers and internal product/solution teams to further enhance current and future training strategies.

Collaborate with cross functional groups to create effective end user and technical training programs and activities that support MSI and Worldwide Education services strategies.

Ensure timely updates to the course curricula to reflect changes in product design and market demands.

Demonstrate training effectiveness through systematic program evaluation and continuous improvement strategy.

Travel requirements: up to 75%, with domestic and occasional international travel requirements to meet business needs.

You will have the opportunity to

Improve the customer experience for education, products, and services

Meaningfully impact the company's short-term and long-term success

Grow and expand your role

Learn different aspects of products and services, including infrastructure, software applications, devices, and services

Contribute to a forward thinking and inspiring organization, and help to drive and expand the customer training workforce of the future

Preferred Qualifications

3+ years of technical training experience with a desired focus in public safety communication systems, solutions, and applications.

Demonstrated ability to enable cross functional teams to meet or exceed business objectives and motivate co-workers, while fostering strong working relationships.

Exhibit strong communication skills, interpersonal skills, project management, and time management.

Proven experience driving significant improvements with a team and business.

Self-starter, ability to perform effectively during times of ambiguity, rapid change and growth.

Understand and explain the concept and facets of End to End solutions to students in varying job functions.

Desired Skills

4+ years prior Information Technology and/or training experience

1+ Law Enforcement / Public Safety Experience

1+ Body Camera and/or In-Car Camera (Mobile Video) Experience