Technical Team Lead

Experience with Halo PSA (or similar PSA/RMM tools), endpoint security/EDR, and backup platforms.

Certifications such as CompTIA A+/Network+, Microsoft, or other relevant vendor certifications.

Effectively manages the ticket queue and escalation pipeline across the client portfolio within established SLAs.

Build strong working relationships with the TAM, SM, and clients as a trusted escalation point.

Demonstrates sound mentorship of Tier 1/Tier 2 technicians and measurable improvement in team performance metrics.

Founded on more than 35 years of collective professional experience, CapWest is specialized in meeting the modern needs of the growing construction industry in North America. We provide integrated solutions for clients across diverse industries, following an efficient and cooperative approach, and always delivering project certainty. We believe it is the culmination of our passion for providing world-class construction and construction management services, while also fostering long-term relationships that yield exceptional and innovative outcomes that continue to shape the industry.

This role may involve the use of artificial intelligence (AI) tools to support research, analysis, content development, design, reporting, or operational efficiency. Employees are expected to use AI responsibly and in compliance with company policies, data privacy requirements, confidentiality obligations, and applicable laws.

All AI-generated or AI-assisted outputs must be reviewed for accuracy, quality, and appropriateness before use. Employees are also expected to disclose when AI tools have been used in the creation of work and must not present AI-generated content as solely their own original work.