Junior System Administrator

User account management, including creation, updates, decommissioning, general account\password\lockout management, user on-boards\off-boards

Tier-1 level technical support of IT devices including:

Workstations: Windows PCs, laptops, and macOS devices, associated peripherals along with setup, configuration, software\hardware installation, troubleshooting

Mobile devices (Phones & Tablets): setup, provisioning, configuration, data transfers, decommissioning

Office equipment: Multi-Function Printers, and other Printers (network, USB, specialty printers such as label , cheque , etc.)

Boardroom equipment: Meeting \ Video conferencing hardware\software , TVs, projectors, audio systems etc.

General installation, configuration, maintenance, troubleshooting of all common IT hardware and software systems effectively and accurately

General physical installation, setup, moves of workstations, servers, IT equipment, user work areas, desk moves

Tier-1 level technical support for

Workstation Application or SaaS application or industry specific Line of Business (LOB) Application installation, configuration, troubleshooting

Microsoft 365 Apps including Outlook (email), Word, Excel, PowerPoint, OneDrive, etc.

Microsoft 365 Cloud environment Entra ID, Exchange Online, SharePoint, Teams and other Cloud technologies, Cloud Portals, Cloud Storage\Backup systems at a Tier-1 level

User Identity (Account) systems: Microsoft Active Directory, Entra ID, Duo, and other related systems

Monitoring and management of System Alerts: Outages\Offline events Server, Network, Software, Hardware, Cybersecurity

Network systems, including network outages, network access issues, VPN, firewalls, switches, wireless networks, VoIP phone systems, VoIP phones, DHCP, DNS at a Tier-1 level

Non ‑ traditional IT systems: including CCTV systems, building access systems\cards\fobs, building automation systems, building audio systems, timecard systems, EV systems, digital signage, and other IoT systems

Vendor coordination and liaison for vendor specific issues or requests

Escalate complex or unresolved incidents, service requests to Tier ‑ 2 or Tier ‑ 3 teams per company SOPs

Document all work performed, customer interactions, solutions, accurately & timely in the ticketing system, with complete time entries, closure notes per company SOPs

Client Care

Provide friendly, clear, concise and professional customer service, ensuring each client feels valued and supported.

Respond promptly to client incidents and service requests via phone, email, chat, video call, or in person (where it is applicable or feasible ).

Provide follow up with clients to ensure their incidents and service requests are fully resolved and provide additional guidance where necessary.

Other

Travel to client sites as required .

Participate in after ‑ hours or on ‑ call support rotations as assigned, in accordance with company policies and applicable employment standards

Perform other duties consistent with role may be assigned