Technical Support Specialist - VOIP solutions

Must-Have:

• Customer service aptitude
• Demonstrated sense of urgency
• Aptitude for technical support, help desk, or NOC role supporting VOIP or real-time communication solutions
• Familiarity with SIP, WebRTC, and browser-based voice interactions
• Understanding of network concepts: firewalls, ports, packet inspection, DNS, NAT
• Experience using tools such as Browser Dev Tools, Wireshark, or VOIP monitoring dashboards
• Clear communication skills, both written and verbal – able to calmly explain complex technical topics
• Ability to work on-site in Bellevue, WA in a rotating shift-based environment
• Nice-to-Have:
• Experience supporting Zenoti or other SaaS business management software
• Exposure to appointment scheduling, contact center, or front-desk business processes
• Experience in the retail or service industry
• Prior work in a spa, salon, fitness, or wellness business
• Familiarity with Twilio, Agora, or other CPaaS platforms
• Basic scripting or familiarity with API interactions a plus
• Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.