Senior Implementation Consultant

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry.

Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more.

Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending.

Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries.

This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte’s 2020 Technology Fast 500TM.

We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness.

To learn more about Zenoti visit: https://www.zenoti.com

What will I be doing?

Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.

Drive demos, walk-throughs and solution reviews with customers.

Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.

Configure Zenoti to meet customer business scenarios

Identify risks based on current product capabilities; define and implement mitigation plans

Address customer issues and concerns in a timely fashion to ensure customer satisfaction

In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.

Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.

To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.