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Technical Support Specialist Level 3

Soti

Gurugram, IND

Full-time

Mid · 4+ years experience

Onsite

Discovered 3 weeks ago

Windows 10Windows Server 2012 R2SQLVirtual servers

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Key skills for this role

Windows 10Windows Server 2012 R2SQL

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SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

o Provide technical support for SOTI’s software products o Work in 24x7 Shifts to support our customers globally o Investigate issues reported by customers and work collaboratively with internal stakeholders and see through to resolution o Engage your leads as and when required o Use various devices to reproduce customer environments to troubleshoot issues further o Endeavor to respond to all customer requests promptly while improving customer experience

Communication Skills

o Good communication, documentation, and soft skills o Linear and logical approach towards the issue o Strong problem-solving abilities, strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results-oriented) o Able to plan, prioritize and organize workload, consistently working within service standards and agreed-on objectives o Ability to communicate technical issues clearly in person, on the telephone, and in written documents o Strong customer focus and ability to manage client expectations o Excellent communicator and must show resourcefulness in providing timely and effective solution

Technical Competency

Minimum experience of 4-7 years with good exposure in customer handling different software products. Previous knowledge of Windows 10, Windows Server 2012 R2/2016, and other technologies (i.e. SQL/Virtual servers)

SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations.

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Technical Support Specialist Level 3

Job Fit Check

Key Skills for This Role

Full Job Posting

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

Communication Skills

Technical Competency

Apply for this job in 1 click

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