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Technical Support Specialist, Level 1

Soti
Gurugram, IND
Full-time
Entry · 1+ years experience
Onsite
Discovered 2 days ago
Windows 8.1Windows Server 2008SQLAndroidiOSWindows Mobile
Free

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Windows 8.1Windows Server 2008SQL
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Responsibilities

  • Provide telephone and email based post-sales technical support for our software products
  • Investigate issues reported by customers and work collaboratively with internal stake holders and see through to resolution
  • Work proactively to update customers by reporting progress regarding outstanding queries
  • Endeavor to respond to all customer requests in a timely manner while improving customer experience
  • Provide superior customer service in regards to our MDM solutions. Diagnose and solve application queries and answer customer questions
  • Use various devices to reproduce customer environments in order to troubleshoot issues further

Qualifications

  • Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field
  • Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
  • Previous knowledge with Windows 8.1, Windows Server 2008/2012 and other technologies (ie SQL / Virtual servers)
  • Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
  • Minimum 1- 2 years of relevant experience, exceptions for qualified candidates
  • Strong problem solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
  • Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives
  • Outstanding verbal and written communication skills in English
  • Fluency in Spanish or French would be an asset. SOTI does not charge any fees at any stage of the recruitment process. You can verify the authenticity of any SOTI job opportunities by visiting SOTI Careers. SOTI shall not be liable for any fraudulent recruitment activities carried out by unauthorized individuals or organizations. #LI-AM2

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