Technical Support Specialist

We are obsessed with the hero's journey at JobNimbus.

Every person has a hero's journey.

Hermione Granger, James T.

Kirk, Frodo Baggins, Anna & Elsa, Nacho Libre, and even YOU!

This is our "call to adventure" to come check out JobNimbus.

What do you have to lose?

You might make a few new friends, learn about a sick new company doing some amazing things, and maybe you'll even land a new job!

Be the guide every contractor needs when the road gets rocky.

As a Technical Support Specialist at JobNimbus, you are on the front lines of our customer experience, the person who turns frustration into confidence and confusion into clarity.

You will troubleshoot software issues, share best practices, and make sure every user who reaches out leaves better equipped than when they arrived.

World-class support is not just a goal here, it is the standard.

• Handle live chats, calls, and emails with professionalism and genuine care for the customer on the other end
• Troubleshoot and resolve software issues efficiently, escalating when needed and always following through
• Become a true JobNimbus expert so you can guide customers and internal teams with confidence
• Hit your resolution targets, aiming for 18 tickets per day while maintaining quality at every step
• Contribute to process improvements by collaborating cross-functionally and sharing feedback that makes the product and experience better
• Guide users on best practices so they get the most out of JobNimbus
• Show up for the team at company events and trade shows when the time comes

What Makes You the Hero for This Job

• You communicate clearly and professionally across email, chat, and phone without missing a beat
• You are a natural problem solver who digs into issues rather than passing them along
• You are patient, empathetic, and energized by helping people, even on the hard days