Technical Support Specialist

The Technical Support Specialist is responsible to provide phone-based technical support as well as onsite support on an as-needed basis for Ross Video products. This role assists customers in resolving issues by providing solutions to technical and service problems and delivers a Superior Customer Experience through effective handling of customer issues and concerns.

• Technical diploma in Computers, Information Technology, Broadcast Technology, Electrical Technology, or a related field. • Additional education and computer courses are considered strong assets. • Fluent in English (reading, writing, and speaking). • Fluency in French, Spanish, and/or Portuguese is considered an asset.

• Well-organized, highly detail-oriented, and able to manage multiple priorities. • Approachable with excellent communication skills. • Strong initiative and well-developed analytical skills. • Able to work effectively in a reactive environment. • Self-motivated, resourceful, and proactive. • Able to work independently as well as collaboratively within a team.

• Excellent troubleshooting and debugging skills. • Strong customer service experience. • Experience working as a Technical Support Specialist or in a related support role. • Proficiency with Microsoft Word and Excel. • Experience with Salesforce or a similar CRM system is considered an asset.

• Primarily office-based environment. • Occasional heavy lifting may be required when moving equipment.

• Office environment with moderate noise levels.