Manager, FPGA & Hardware Development

Owns and manages the Product release checklist and is responsible for ensuring that all disciplines (manufacturing, Marketing, Developments, etc) follow through with and complete tasks required for a successful release

Works with the Technical Support and Development teams, via an escalation process, to ensure customer satisfaction by managing and tracking any product deployment issues - providing prompt and appropriate customer communications.

Tracks all field service issues and report on them internally as well as any required customer communications

Where necessary, consults with the Field Service Team, TPM and MPM’s to determine any necessary actions required to resolve customer issues and/or dissatisfactions

Responsible for maintenance (ECO, MCO, EOL, etc) of all manufacturing data for all released products

Responsible for monitoring and maintaining manufactured product costing and reporting any appreciable changes to TPM and MPM

Responsible for communication throughout the organization for all product updates and new code releases

Works with the MPM and TPM to help develop and record the Strategic Product Line Roadmap

Provides support to entire product team on required purchases of materials, test equipment, and facility requirements

Knowledge of agile methodology and frameworks like Scrum, Kanban, XP, etc.

Ability to support teams in using practical, lightweight process frameworks.

Understand the basic fundamentals of iterative and incremental development.

Basic knowledge of software, hardware or FPGA development processes and procedures to understand team needs

Knowledge of techniques like: Continuous Integration, Test driven development, Continuous Testing, Pairing, Automated Testing

Know about the value of metrics and incremental delivery

Knowledge about tasks, priorities, backlog tracking, burndown metrics, velocity

Knowledge of PM tools and waterfall planning

Ability to lead a team and manage all performance discussions to develop employees and provide constructive feedback and coaching

Strong logistics and planning background

Post-secondary education

Familiarity with the product development process and the associated requirements of manufacturing

Scrum master certification an asset

Understanding of hardware design, schematics, BOM

Understanding of digital video, audio and associated audio standards a plus

Strong interpersonal skills with ability to work as part of a team or independently as required

Keen observational skills and problem-solving intuition

Organized and detail-oriented self-starter

Ability to learn new concepts quickly and work towards finding creative solutions to challenging problems

Minimum 5 years of managerial or relevant experience within Product Operations Management.