Technical Support Specialist (Hardware)

A typical day for a Technical Support Specialist (Hardware) could look like this:

Hardware Technical Support & Escalation

Providing advanced troubleshooting support for complex hardware issues across installed Metron3D systems and manufacturing builds.

Acting as technical escalation point for Field Service and Applications teams.

Diagnosing issues across mechanical, optical, and electronic subsystems.

Supporting timely resolution of critical field issues.

System ‑ Level Diagnostics

Investigating system ‑ level performance issues , including integration with OEM modules and custom components.

Working closely with the Technical Support Specialist (Control Systems) to diagnose issues across hardware and control systems.

Reproducing and analysing customer ‑ reported issues.

Leading and contributing to structured root cause investigations for hardware ‑ related issues.

Partnering with engineering and manufacturing teams to identify and agree permanent corrective actions .

Supporting the implementation of design improvements , component updates, and process changes.

Collaborating with Manufacturing Development Engineers to support system integration and build activities.

Assisting with troubleshooting hardware issues during system assembly and integration.

Providing technical input on manufacturability, subsystem robustness, and overall system stability.

Support new product introduction including testing, training and documentation.

Analysing field data, logs, and system performance reports to uncover underlying hardware issues.

Supporting failure analysis of returned components or subsystems.

Developing and maintaining troubleshooting procedures , diagnostic workflows, and technical documentation.

Capturing lessons learned from field issues and sharing them.

Supporting Customer Support and Applications teams through training on hardware .

To succeed as a Technical Support Specialist (Hardware) , we do need you to have extensive experience of:

Precision electromechanical systems and opto-mechanical assemblies .

High-stability instrumentation requiring sub-micron precision.

Vibration isolation , nano-positioning stages, sensors and tight tolerance mechanical assemblies.

Diagnosing complex system issues across mechanical, electronic and optical subsystems.

Scientific instrumentation , photonics.

Analysing interactions between hardware, software and environmental factors.

Explaining complex challenges to key stakeholders.

Nice to have:

Familiarity with semiconductor equipment , wafer handling systems, EFEM modules, robotics , and automated semiconductor tool architectures.

Familiarity with metrology tools, nano-scale microscopy systems preferred.

Education / Qualifications:

Either a Physics or Engineering degree or similar, or a clear equivalent path through relevant apprenticeship or a minimum of 5 years of accumulated experience.