Technical Support Specialist (Control Systems)

The role is ideal for an engineer with a strong background in high value complex microscopy instrumentation and precise motion control environments, who enjoys solving complex multidisciplinary problems in advanced semiconductor equipment .

A typical day for a Technical Support Specialist (Control Systems) could look like this:

Control Systems Technical Support

Providing advanced troubleshooting and diagnostic support for control system issues across installed Metron3D systems and manufacturing builds

Acting as a trusted technical escalation point for Customer Support, Field Service, and Applications teams on software–hardware integration topics

Investigating issues across motion control, sensors, feedback loops, and system automation

Supporting the fast, effective resolution of high‑impact field issues affecting system performance

Analysing and troubleshooting closed‑loop control systems and feedback performance

Working hands‑on with high‑precision sensors, encoders, and motion control components

Supporting control system integration with semiconductor automation equipment, including EFEM interfaces and wafer‑handling robotics

Ensuring stable communication, timing, and coordination across system components

Working closely with the Technical Support Specialist (Hardware) and Customer Support Team to understand interactions between control software and hardware

Reviewing system logs, control data, and diagnostics to identify root causes of instability or performance drift

Producing clear, structured reports for both engineering and management audiences

Identifying design, configuration, or process improvements to prevent recurring issues

Supporting engineering teams in improving control system architecture and robustness

Capturing lessons learned from field issues and feeding them back into internal knowledge bases

Developing and maintaining troubleshooting guides, diagnostic workflows, and technical documentation

Supporting internal training for Customer Support, Applications, and Manufacturing teams

Taking part in cross‑functional technical and operational discussions to strengthen system‑level thinking

Supporting User Acceptance Testing and wider product testing activities

Collaborating with the Software team to support smooth and reliable software releases

To succeed as a Technical Support Specialist (Control Systems) , we do need you to have the following experience or skills:

Understanding of precision electromechanical and motion control systems

Working with high-stability instrumentation requiring sub-micron precision

Confident with analysing system logs, telemetry and diagnostic outputs

Exposure to semiconductor equipment, scientific instrumentation, photonics

Working across multidisciplinary teams including hardware, software, applications, and manufacturing

Communicating complex engineering issues to international stakeholders

Nice to have:

Python, LabView, C#

Familiarity with metrology tools, nano-scale microscopy systems preferred

Exposure to automation interfaces and semiconductor tool architectures

Education / Qualifications:

Either a degree in Physics or Electronic Engineering or similar, or a clear equivalent path through relevant apprenticeship or accumulated experience.

Self-management: Able to work independently, setting priorities for own work based upon the company goals and targets.

Teamwork: Engages with other members of the company to bring the best solutions to the problem. Recognise the value that fellow company members bring to enhance own abilities. Supports colleagues with their tasks when critical to the company goals.

Impact and Influence: Establishes themselves as the knowledge centre in their own field.

Ownership & Initiative: React and address both short- and medium-term issues and proactively takes action to solve them.

Results Orientation: Focus on the company goal, avoid distraction, making timely decisions to achieve the target.

Infinitesima is a privately owned company founded in 2001, as a spin-out of the University of Bristol, by CTO Professor Andrew Humphris. Our dynamic team of scientists and engineers is focussed on enabling the next generation of semiconductor devices through delivery of innovative products to customers around the world.

Our strength lies in the varied perspectives that come from different cultures, experiences, and identities. We believe that true innovation is fuelled by collaboration, locally and globally. We strive to foster an environment where everyone can contribute meaningfully and thrive. If you require adjustments to take part in the recruitment process, please let us know, we’ll do our best to support you.

Note to recruitment agencies: Infinitesima Ltd only works with approved agencies and does not accept unsolicited agency CVs. Please do not submit candidate details in response to this advert, or to any Infinitesima Ltd employees. Infinitesima Ltd is not responsible for any fees related to unsolicited CVs.

A note on how we run interviews: We use AI only to transcribe our interviews so we can focus fully on you instead of scribbling notes. The AI does not take part in any decision making at any stage. All hiring decisions are made by real humans based on the conversation we have with you.