Technical Support Specialist

The Technical Support Specialist provides frontline IT and help desk support for government users, systems, and networks.

This role is responsible for troubleshooting hardware, software, and connectivity issues, resolving service requests, and supporting daily IT operations to ensure reliable and responsive customer service.

The Technical Support Specialist works closely with system administrators and cybersecurity staff to support secure and efficient IT services.

Position supports a long-term Navy effort.

Employment is contingent upon contract award and continued Government funding.

Supervisory Responsibilities:

• This position does not have direct supervisory responsibilities
• May provide technical guidance or mentoring to junior staff as needed Duties/Responsibilities:
• Provide Tier I and Tier II technical support for end users
• Diagnose and resolve hardware, software, and network connectivity issues
• Respond to service requests and incidents through a ticketing system
• Install, configure, and maintain end-user devices, peripherals, and software
• Support user account management and access requests in coordination with system administrators
• Assist with remote access and connectivity troubleshooting
• Document issues, resolutions, and procedures in accordance with established processes
• Escalate unresolved issues to appropriate technical teams
• Support system updates, patches, and configuration changes as directed
• Maintain awareness of cybersecurity best practices and report potential security incidents
• Deliver professional, customer-focused support to users in a mission environment Preferred Qualifications:
• Experience supporting federal or DoD IT environments
• Familiarity with service desk tools and ticketing systems
• Basic knowledge of networking concepts and operating systems
• Strong customer service and communication skills Experience (Required):
• Minimum of two (2) years of experience in IT support, help desk, or technical support
• Experience troubleshooting end-user hardware and software issues
• Experience supporting users in a networked environment Education / Certifications (Required):
• Must meet DoD 8140 / 8570 workforce requirements for the applicable role
• One or more current, DoD-approved certifications (e.g., CompTIA A+, Network+, Security+, or equivalent)
• Education may be substituted with relevant experience in accordance with DoD workforce guidelines Physical Requirements:
• Ability to sit or stand for extended periods
• Ability to lift and move IT equipment (up to approximately 40 pounds) as needed
• Ability to work at a computer workstation for prolonged durations
• Ability to access government facilities and secure areas Work Environment/ Location:
• Primarily a professional office environment
• Dahlgren, Virginia Travel Required: This position does not require regular travel. However, occasional travel may be requested to support company events, team meetings, or customer-related activities as needed. Any such trip will be communicated in advance and coordinated accordingly. Work Authorization / Security Clearance Requirements:
• Must possess an active SECRET security clearance.
• Ability to obtain and maintain a Top Secret clearance if required by the Government.
• U.S. Citizenship is required for all applicants in accordance with federal contract requirements.
• All candidates must be able to successfully pass a background check in accordance with government and company standards. Compensation and Benefits: Salary will be determined based on experience, qualifications, and contract-specific guidelines. A competitive compensation package will be discussed during the interview process. H2L offers a competitive benefits package that supports the well-being, growth, and success of our employees.

include, but are not limited to:

• Blue Cross Blue Shield (BCBS) of Alabama Health and Medical Insurance
• Dental and Vision Insurance

• Supplemental Insurance Options to include Short-Term and Long-Term Disability Coverage
• Professional Development Opportunities to include licenses, training, and certifications
• Education Reimbursement

• And more! We are committed to investing in our team by providing resources that support both personal and professional growth. Specific benefit details will be provided during the hiring process. Additional Eligibility Requirements: At H2L Solutions, Inc., we seek team members who exemplify our core values in both their work and conduct. In addition to meeting the technical qualifications of the position, all candidates must demonstrate the following:
• Commitment to Service: A strong dedication to supporting clients, teammates, and mission-critical objectives, especially in high-stakes or fast-paced government environments.
• Positively Overcomes Challenges: Ability to adapt and remain solution-focused when encountering obstacles, uncertainty, or evolving project requirements.
• Winning and Competitive Spirit: A drive to exceed expectations, deliver exceptional results, and contribute to the continued success and reputation of H2L in the defense and cybersecurity sectors.
• Efficiency and Productivity: Proven ability to manage time effectively, prioritize tasks, and consistently produce high-quality work with attention to detail.
• Professionalism in All Aspects: Maintains the highest standards of ethics, accountability, and respectful communication when interacting with clients, colleagues, and stakeholders. Employees who align with these values will thrive in our mission-driven, team-oriented environment and contribute meaningfully to the success of our customers and our company. Additional Information: H2L Solutions, Inc. (H2L) is a leading cybersecurity and IT solutions provider dedicated to delivering cutting-edge security, compliance, and technology services to government and commercial clients. Headquartered in Huntsville, Alabama, H2L specializes in cybersecurity compliance, risk management, and mission-critical IT solutions, helping organizations navigate complex regulatory environments and safeguard their digital assets. Our team of experts is committed to innovation, integrity, and excellence, ensuring our clients meet their security and operational goals. At H2L, we foster a collaborative and dynamic work environment where professionals can grow, contribute, and make a meaningful impact. Affirmative Action / EEO Statement: H2L Solutions, Inc. (H2L) is an Equal Opportunity Employer and federal contractor. We comply with all applicable federal, state, and local laws regarding nondiscrimination and affirmative action. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status under applicable law. As a federal contractor, H2L is committed to affirmative action and complies with the regulations set forth by the Office of Federal Contract Compliance Programs (OFCCP), including Executive Order 11246, Section 503 of the Rehabilitation Act, and the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA). We encourage applications from women, minorities, individuals with disabilities, and protected veterans. If you need assistance or accommodation during the hiring process, please contact the Human Resources Department by emailing human.resources@h2lsolutions.com.