Technical Support Specialist (Bilingual – French/English)

• Act as a technical expert, resolving complex service issues with effective, long-term solutions
• Guide technicians on Miele diagnostic tools, software, and service procedures
• Maintain up-to-date knowledge of Miele products, technologies, and service processes
• Support the launch and implementation of new products and innovations
• Partner with Product Support to identify product quality trends and communicate solutions
• Collaborate with Domestic Service to improve training, processes, and technician performance
• Assist with parts and accessory identification and ordering
• Create and manage work orders and service documentation with high accuracy
• Respond to internal inquiries with professionalism and efficiency
• Contribute to continuous improvement in processes, documentation, and service quality

What we are looking for

• Bilingual (French & English) – strong communication skills required
• 5–7 years of experience in residential appliance repair (field experience preferred)
• Strong technical knowledge of: Electrical and electronic systems Refrigeration Mechanical troubleshooting Networking basics
• Electrical and electronic systems
• Refrigeration
• Mechanical troubleshooting
• Networking basics
• Experience with CRM/ERP systems and service tools (preferred)
• High attention to detail, organization, and problem-solving ability
• Ability to manage multiple priorities in a fast-paced environment
• Experience with Miele products is an asset