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Technical Support Services
Sutherland
Hyderabad, IND
Full-time
Entry
Onsite
Discovered 3 days ago
Artificial IntelligenceAutomationCloud EngineeringAdvanced AnalyticsDigital Engineeringticketing system
Free
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Artificial IntelligenceAutomationCloud Engineering
Role Overview
We're looking for a detail-oriented and customer-focused Technical Support Services professional to join our organization in Hyderabad, India.
In this role, you will be the frontline support for our clients, providing efficient and organized technical assistance to resolve issues and ensure optimal system performance.
You will combine strong technical knowledge with excellent communication skills to deliver exceptional support experiences.
• Provide first-level and second-level technical support to end-users via phone, email, chat, and remote support tools
• Troubleshoot hardware, software, and network-related issues with a systematic and analytical approach
• Document all support tickets accurately in the ticketing system, maintaining detailed records of issues and resolutions
• Analyze technical problems, identify root causes, and implement effective solutions in a timely manner
• Assist with software installations, updates, and configurations for various applications and operating systems
• Collaborate with senior technical staff and other departments to escalate complex issues and coordinate resolutions
• Provide clear and patient guidance to non-technical users, explaining technical concepts in accessible language
• Maintain organized records of known issues, solutions, and best practices for future reference
• Follow established protocols and procedures to ensure consistent service quality and security standards
• Contribute to the continuous improvement of support processes and documentation
Key Skills for This Role
Artificial IntelligenceAutomationCloud EngineeringAdvanced AnalyticsDigital Engineeringticketing system
Full Job Posting
Company Description:
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics. For Enterprises, these are key factors of success. For us, they're our core expertise.
We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.
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