Associate - Account Management

Founded in 1986 in the USA, Sutherland is a global company operating in the field of Business Process Outsourcing (BPO).

Sutherland Kosovo was opened in Prishtina in November 2017 and employs German-speaking staff who provide technical support and customer service.

We are currently looking for motivated German-speaking candidates who would like to work for one of the world’s leading online sales platforms.

- Responsible for answering, resolving customer issues, and upselling through phone within a growing customer base - Identify and relate with various customer needs and scenarios - Provide customers resolution/consultation with cutting-edge solutions in a friendly, confident and knowledgeable manner - Remain updated in client and industry led processes, technology applications, utilities, and products - Utilize various client based tools and applications for customer management and servicing - Transfer customers to appropriate departments when required - Conduct data entry, documentation, and case management - Work and partner with others within a team-based environment - Achieve and maintain required metrics and goals