Technical Support Representative

At Spacelabs Healthcare, you make a difference.

Every member of our worldwide team is integral in improving treatment and helping providers deliver exceptional care to their patients.

From newborns to centenarians, more than 60 million people benefit yearly from the advancements we make in patient monitoring and management, care coordination and clinical decision support.

Driven by the belief that anyone who seeks care could be a member of our own family, our team is dedicated to solving the greatest challenges the healthcare system currently faces, including the need to enhance the patient experience, improve population health, reduce costs, support care team well-being, and advance health equity. As part of our mission, we take pride in creating services and technologies that are personalized and tailored to support the needs of healthcare providers anywhere in the world.

While we may not be at a patient’s bedside, their health is still in our hands.

This position is responsible for Quality Service and customer satisfaction, for scheduling and completing preventive & corrective maintenance obligations, system implementation and installation on a project plan approach and increasing the service and supplies and accessories business within the territory.

Excellent technical and communication skills are needed to positively interact with customers and company personnel.

Successful candidates will be self-starters, who can independently manage their time and schedules; will possess basic business acumen and effectively communicate at all levels of the organization.

• Technical Support Representative will develop comprehensive technical knowledge pertaining to all products related to Critical Care, Perinatal and Cardiology. Through this knowledge all TSRs will be in a position to repair and advise our customers on the technical operation of their equipment.
• In addition to the above responsibility, TSR positions may additionally, based on geography, market or management discretion be given a focus on all products.
• Product-installation, in-service assistance, demos, technical training, upgrades, troubleshooting, inventory management, service and prompt call completion.
• Actively promote new service contract and renewals, along with promotion of supplies and accessories and working with account managers where needed to close orders.
• Project a professional image at all times to the customer.