Technical Support Representative

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related discipline preferred, or an equivalent combination of education and experience.
• One to two years of previous technical support experience preferred.
• Strong technical aptitude with the ability to troubleshoot and resolve customer issues.
• Ability to work effectively in a high-intensity, dynamic, and rapidly changing technology environment.
• Excellent customer service skills with the ability to manage time effectively while handling multiple clients simultaneously.
• Ability to work both independently and collaboratively as part of a team.
• Proficient in PC software installation and the use of support systems, email, and Microsoft Office applications.
• Valid Tennessee driver’s license with a satisfactory driving record.
• Strong written and verbal communication skills, including the ability to communicate professionally through email, spreadsheets, and presentations.
• Self-motivated, detail-oriented, and organized, with the ability to work efficiently and meet deadlines.
• Ability to clearly articulate complex situations to colleagues with varying levels of network knowledge.
• Experience with process standardization and documentation, including creating and maintaining written procedures, training materials, and network records.
• Skilled in the use of various service and office equipment, including personal computers, phone systems, software applications, hand tools, electric tools, and test sets.
• Demonstrates a high level of integrity and strong professional values.

Want to learn more about who we are, explore our core values, and discover additional career opportunities?

Visit us at www.united.net and join us in building the future of connectivity.