Sales Support Coordinator

The typical schedule is 40 hours per week, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Occasional flexibility is required to meet business needs based on customer demand.

ESSENTIAL DUTIES AND RESPONSIBILITIES Duties include the following, but other duties may be assigned as required.

• Respond to sales team inquiries with the goal of assisting customers with United’s products and services.
• Provide daily sales support functions, scheduling new service installations or upgrades, rescheduling customer appointments as needed, updating sales reports and handling general inquiries by phone, text, and email.
• Create accurate new customer orders and accounts within our billing and ordering system.
• Maintain detailed records using company-provided laptop and software tools.
• Ensure work orders are accurate and meet all submission criteria and compliance requirements.
• Validate services with customers to ensure accuracy.
• Conduct outbound cold calls to prospects to generate new business and to existing customers to promote service upgrades.
• Navigate multiple online systems to build, track, and monitor orders while communicating with sales, operations, engineering, dispatch, facility planning, and other functional teams to ensure successful order installation.
• Record and maintain accurate information within the ticketing system.
• Meet scorecard productivity and order quality metrics.
• Serve as a subject matter expert for MTE employees selling United internet services, actively monitoring the dedicated Microsoft Teams chat throughout the workday and providing timely, accurate responses to product, process, eligibility, and customer-related questions.
• Monitor and close trouble tickets while communicating areas of opportunity to management.
• Provide a high level of customer service.
• Educate customers on the use of products, services, and tools.
• Assist with the daily reporting and reconciliation of submitted, keyed, and installed orders.